Artisan Soap Co. Delivery Services
When you buy artisan soap from us we work hard to ensure your soap is received promptly and in perfect condition.
The Artisan Soap Co. has tried to make calculating and understanding the cost of your artisan soap delivery very simple.
Our artisan soap product delivery prices vary depending on the size of your soap order. We calculate the cost of soap deliveries based on the total weight of an entire order (including packaging).
It's worth noting that when you buy natural soap or purchase artisan soap products online in our Soapery, the maximum standard delivery charge is just £8.99 for Standard Delivery up to a maximum weight of 5KG to mainland UK addresses.
Our Artisan Soap Co. Product Delivery Charges For UK Mainland Regions Are As Follows:
£5.99 Tracked Standard Delivery
If you order ANY products up to a combined weight of 2kg the postage, packing and delivery will cost £5.99
£8.99 Tracked Standard Delivery
If you order ANY products between 2KG up to 5KG the postage, packing and delivery will cost £8.99
£9.99 Tracked Standard Delivery
If you order ANY products between 5KG up to 10KG the postage, packing and delivery will cost £9.99
£11.99 Tracked Standard Delivery
If you order ANY products from 10KG up to 15KG the postage, packing and delivery will cost £11.99
£12.59 Tracked Standard Delivery
If you order ANY products from 15KG up to 20KG the postage, packing and delivery will cost £12.59
£29.99 Tracked Standard Delivery
If you order ANY products from 20KG up to 30KG the postage, packing and delivery will cost £29.99
If you are looking to buy artisan soap or want to purchase natural soaps in larger quantities, please contact helloartisansoapco@gmail.com or via our contact form.
The Artisan Soap Co. Superfast Next Working Day Delivery
If you buy artisan soap product and we receive your order before midday [12pm GMT], you may have the option of using our Superfast Next Working Day Delivery at a cost of £21.99; no matter how much you decide to order up to 20kg. (*subject to Royal Mail restrictions).
Please note: if you use our Superfast Next Working Day Delivery service on a Friday, your delivery will be scheduled to arrive the following Monday.
FREE Standard delivery on an order that totals over £100!
When you buy natural soaps or artisan soap products in our store to a value of over £100 (ex VAT.) your soap order will be despatched FREE via Standard Delivery.
Your Preferred Delivery Method
Standard orders made through The Artisan Soap Co. will be delivered using Royal Mail 2 delivery or Tracked 48 Hour Delivery via one of our delivery partners such as Evri, Yodel, DHL, DPD or UPS.
If you would prefer precipitated delivery, please choose one of our express delivery service options, which are available for a small additional cost.
Taking Receipt Of Your Artisan Soap Co. Natural Soap Delivery
As with most mail order items, it is extremely difficult to specify an exact time for your delivery of Artisan soap order. Ordinarily, The Artisan Soap Co. soap delivery can arrive at any time over the course of the day via our carriers.
We would highly recommend that when you buy artisan soap products or natural soap gifts from our Artisan Soapery, you request your soap order be delivered to a work or business address, particularly if either you or the recipient is not normally at home during the day.
It is company policy that The Artisan Soap Co. does not send soap orders to PO Box addresses.
International Delivery
The Artisan Soap Co. currently ship to addresses within the United Kingdom only but we can arrange International delivery on special request.
Please email us at helloartisansoapco@gmail.com to discuss International postage options and rates prior to placing your order.
All we'll need to know is which items you wish us to send and which countries you wish them to be sent to. We'll then seek to identify the best value and safest delivery methods and we'll let you know as soon as possible.
BFPO
The Artisan Soap Co. is happy to post to BFPO addresses. Standard delivery charges would apply in these instances.
Delivery Timings
The Artisan Soap Co. takes up to 3-5 working days to ship your order from verified receipt of payment. That said; we do endeavour to despatch same day or next day if the Artisan soap items are held in stock.
We ship soap orders on Monday through to Friday, excluding holidays and most orders by Standard Delivery (Royal Mail Second Class or Tracked 48) should be with you within 3-5 days of despatch from the Artisan Soap Co.
We recommend that you leave up to 6 days for standard delivery in case there are shipping problems beyond our control with the Royal Mail or couriers.
The Artisan Soap Co. will send an update email to you once your order is despatched so you know when it has left our soap store and your order is on its way to you.
Shipping Surcharges
Selected products in our range are subject to shipping surcharges due to either size, weight and/ or special handling requirements and these surcharges will be noted in the product summary copy and applied in the shopping bag summary before checkout.
Third Party Delivery Delays
Unfortunately, we cannot be held responsible or liable for any delays to your delivery due to third party challenges that are beyond our control. The Artisan Soap Co. uses Royal Mail and reputable couriers for all deliveries.
If your delivery is for a special occasion, please let us know prior to ordering then we can process your order in plenty of time choosing Royal Mail First Class Delivery or delivery by Courier. If your order is required in a hurry, we strongly suggest that priority delivery options are taken.
Please note that, even if priority delivery options are chosen, sometimes these deliveries are subject to circumstances and delays that are beyond our control once the delivery has left Artisan Soap Co., we cannot be held responsible for any delays.
What If My Soap Delivery Is Lost?
If it becomes apparent that your order has been lost in the post, The Artisan Soap Co. will re-send your order at no cost to yourself or refund your purchase after confirming the loss with the Royal Mail or the relevant couriers. The investigative process is thorough so please allow up to four weeks for Royal Mail to confirm the loss.
Warm Weather Shipping Policies
Natural soap and artisan soap products can be damaged by excessive heat during delivery and requires extra special handling care during the months of May through to September, or indeed, any time of the year when the weather is warm, where your artisan soap order is being shipped.
To assure that your artisan soap gifts arrive without cracking, melting or softening, soap shipments during May through September may require a 1st class or express courier delivery and this option should be strongly considered when placing your order.
This warm weather shipping policy may also be necessary for soap shipments during other times of the year when the weather is warm at the order destination point. In this case, priority delivery charges may apply and may be added to your order.
A representative from The Artisan Soap Co. will endeavour to contact you via email prior to your order being shipped to advise your options. Please note that The Artisan Soap Co. cannot accept liability for Artisan soap that has melted during the shipping process.
Remote Rural Territories
Please allow 3 additional days for Standard delivery in remote areas i.e. not on the mainland.
Packaging
We have gone to great lengths to test all our mail order packaging and we have strict quality control procedures to ensure that all artisan soap and natural soap product orders that leave us does so in absolutely perfect condition.
Sometimes, due to circumstances beyond our control, we recognise that both product and packaging can be damaged due to rough handling by third party carriers.
If your soap product is damaged en route, we request that you contact our Customer Service Team immediately by email helloartisansoapco@gmail.com or via our contact form.
Is There Anything That We Can Do To Help?
If you have any questions regarding our delivery process or anything else that we can help you with then please don't hesitate to contact us via email: helloartisansoapco@gmail.com or via our contact form.
Returns
We want to make sure you buy artisan soap products you love in our store! If you change your mind within 14 days after receiving a product bought from Artisan Soap Co., you have the right to revoke your purchase by returning the product within 14 days of the date you took receipt of the ordered product.
There are some exceptions such as personalised/ custom products such as personalised soap gifts or bespoke goods.
To start a Return Request, please email us here: helloartisansoapco@gmail.com
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
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14 days after the day we receive back from you any goods supplied, or
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If earlier, 14 days after the day you provide evidence that you have returned the goods, or
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If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
In all cases, the artisan soap items returned must be in their original condition and the goods are your responsibility until they reach Artisan Soap Co. Please ensure you package your return using the original packaging to prevent any damage to the items.
We do not offer a free returns service and we suggest you use a recorded method of carriage to return the goods as we cannot be held responsible for items lost or delayed in transit on the way back to us.
Please return the order to: Artisan Soap Co., 27 Horton Hill, Epsom, Surrey KT19 8SS
Personalised Artisan Soap Co. Soap Products & Bespoke Natural Soap Selections
Please note: Bespoke artisan soap gifts, personalised natural soap gifts and custom soapery products are all final sale. Returns will not be accepted unless the product arrives damaged or defective.
Please contact us as a matter of urgency in the unlikely event a product is received in a defective or damaged state. We will always work hard to put things right with you.
Please note: No refunds will be granted after the 14-day period.